Return Policy
We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a refund within 3 to 5 days of receiving your item.
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
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The item must be unused, in its original packaging, and in the same condition as received.
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The refund request must be made within 3 to 5 days from the date of delivery.
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Proof of purchase and order details must be provided.
Non-Refundable Items
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Items that have been used, damaged, or altered in any way.
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Personal care items, perishable goods, and intimate products (e.g., cosmetics, undergarments).
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Clearance or sale items (unless defective or damaged upon arrival).
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Digital products or gift cards.
Refund Process
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To initiate a refund, please contact our customer support team with your order details and reason for the request.
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If eligible, we will provide instructions on how to return the product.
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Once we receive and inspect the item, we will process the refund within 3 to 5 business days.
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Refunds will be issued to the original payment method. Processing time may vary based on your bank or payment provider.
Exchanges and Replacements
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If you receive a defective or incorrect item, please contact us within 3 days of receiving your order.
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We will provide instructions on how to return the item and arrange a replacement or store credit.
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The item must be unused and in its original packaging.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item sent).
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We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.
Contact Us
For any refund or exchange requests, please reach out to our support team. We are here to assist you.
Email : tinythreadssofficial@gmail.com
Phone : +968 97541456